Privacy policy

VOLTA — Privacy Policy

Effective Date: May 13, 2026 Last Updated: May 13, 2026

VOLTA ("we," "our," or "us") is committed to protecting your privacy and ensuring a fully transparent, secure shopping experience. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or place an order on our website (www.volta.com), including for all our international customers.

By using our website or placing an order, you agree to the practices described in this policy.

1. INTRODUCTION

This policy aims to:

  • Explain what personal data we collect and why.
  • Describe how we use, store, and secure your information.
  • Inform you of your rights under applicable privacy laws (GDPR, UK GDPR, CCPA/CPRA, and equivalent international regulations).

VOLTA processes personal data lawfully, fairly, and transparently. We collect only what is strictly necessary for the purposes described below.

2. BUSINESS INFORMATION

3. INFORMATION WE COLLECT

a. Personal Information

  • Full name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed exclusively through certified third-party payment providers — we never store your card details)
  • Account credentials (if you create an account)

b. Order & Transaction Data

  • Order history and product selections
  • Shipping and tracking information
  • Communications related to your order

c. Technical Data Collected automatically through cookies and analytics tools:

  • IP address and approximate geolocation
  • Device and browser information
  • Pages viewed, time spent, and navigation behavior
  • Cookies, pixels, and tracking technologies

d. Optional Information

  • Customer support messages
  • Survey responses and product reviews
  • Social media interactions with our brand

4. HOW WE COLLECT INFORMATION

We collect data:

  • Directly from you — through checkout, account creation, newsletter subscription, or customer service contact.
  • Automatically — via cookies and analytics tools when you browse our website.
  • From trusted third parties — including payment processors, shipping carriers, and marketing platforms, solely to fulfill your order and improve your experience.

5. HOW WE USE YOUR INFORMATION

We use your data exclusively to:

  • Process, fulfill, and ship your orders.
  • Send order confirmations, shipping updates, and tracking information.
  • Provide responsive customer support.
  • Improve website performance and user experience.
  • Send marketing communications — only with your explicit prior consent, which you may withdraw at any time.
  • Prevent fraud and ensure platform security.
  • Comply with applicable legal and tax obligations.

We never use your data for purposes unrelated to our operations. We never sell your data. Ever.

6. SHARING & DISCLOSURE

We share your data only when strictly necessary, and only with:

Service Providers:

  • Certified payment processors handling your transactions securely
  • Shipping and logistics partners delivering your order
  • Website hosting and infrastructure (Shopify)
  • Security, analytics, and marketing platforms

Legal Requirements: We may disclose your data when required by law, court order, or competent government authority.

Business Transfers: In the event of a restructuring, merger, or acquisition, your data may be transferred to the successor entity under the same level of protection.

We do not sell, rent, or trade your personal information to any third party for commercial purposes.

7. INTERNATIONAL DATA TRANSFERS

VOLTA ships worldwide. Your data may be processed outside your country of residence. In all cases, we ensure:

  • GDPR-compliant safeguards for all EU/EEA customers
  • UK GDPR compliance for all United Kingdom customers
  • Secure transfers via encrypted data handling and Standard Contractual Clauses (SCCs) where required by law
  • Equivalent protection standards for all other international customers

8. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies to enhance your browsing experience and measure our marketing performance.

Types of cookies used:

  • Essential: Required for cart functionality, checkout, and account login. Cannot be disabled.
  • Analytics: Measure visitor behavior and website performance to help us improve.
  • Functional: Remember your language, currency, and region preferences.
  • Marketing: Support our advertising efforts, retargeting, and conversion tracking on platforms including Google and Pinterest.

Managing cookies: You can manage or disable non-essential cookies at any time via our cookie consent banner or your browser settings. Please note that disabling certain cookies may affect the functionality of some site features.

9. YOUR RIGHTS BASED ON REGION

We respect and uphold your privacy rights globally.

European Union (GDPR):

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent at any time

United Kingdom (UK GDPR):

  • Equivalent rights to EU GDPR as outlined above

United States (CCPA/CPRA — California residents):

  • Right to know what personal data is collected and how it is used
  • Right to delete your personal data
  • Right to opt out of the sale of personal data (we do not sell data)
  • Right to non-discrimination for exercising your privacy rights

International (Canada, Australia, UAE, and others):

  • Rights to access, correction, and deletion where applicable under local law

How to exercise your rights: Submit your request to privacy@volta.com. We will respond within 30 days of receiving your verified request — no extensions, no delays.

10. DATA RETENTION

We retain your personal data only for as long as strictly necessary:

  • Order data: Retained for 5 years for legal, tax, and accounting compliance
  • Account data: Retained until you request deletion or close your account
  • Marketing data: Retained until you withdraw your consent
  • Cookie and analytics data: Anonymized or deleted within 13 months

Once retention periods expire, your data is permanently and securely deleted.

11. SECURITY MEASURES

VOLTA applies industry-leading security standards to protect your personal data:

  • SSL/TLS encryption across our entire website
  • PCI-DSS compliant payment processing
  • Shopify-level infrastructure security
  • Strict internal access controls — only authorized personnel access your data
  • Encrypted storage solutions
  • Data breach notification: In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours and affected customers without undue delay, as required by GDPR.

12. CHILDREN'S PRIVACY

VOLTA does not knowingly collect personal data from minors. In the European Union, our services are not directed at individuals under 16. In the United States, we comply with COPPA and do not knowingly collect data from children under 13. If we become aware that a minor has provided us with personal data, we will delete it immediately. If you believe a minor has submitted data to us, please contact us at privacy@volta.com.

13. THIRD-PARTY SERVICES

We use trusted third-party services essential to our store operations. These providers process data independently according to their own privacy policies. We encourage you to review the privacy policies of the platforms we use, including Shopify, Google, and Pinterest.

14. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page always reflects the most current version. For material changes, we will notify you by email or via a prominent notice on our website.

15. CONTACT INFORMATION

For any privacy-related questions, data requests, or concerns, please contact our Data Protection team:

  • Email: privacy@volta.com
  • Response time: Within 30 days maximum
  • Business Hours: Monday to Sunday, 09:00 – 20:00 (GMT+1, Paris)